{"id":42705,"date":"2026-08-10T10:45:17","date_gmt":"2026-08-10T07:45:17","guid":{"rendered":"https:\/\/www.merceknet.com\/tr\/?p=42705"},"modified":"2026-08-10T10:45:32","modified_gmt":"2026-08-10T07:45:32","slug":"internet-sikayetlerinde-son-dort-yilin-zirvesi-78-bin-610-basvuru","status":"publish","type":"post","link":"https:\/\/www.merceknet.com\/tr\/2026\/08\/10\/internet-sikayetlerinde-son-dort-yilin-zirvesi-78-bin-610-basvuru\/","title":{"rendered":"\u0130nternet \u015fikayetlerinde son d\u00f6rt y\u0131l\u0131n zirvesi: 78 bin 610 ba\u015fvuru"},"content":{"rendered":"

\u0130nternet servis sa\u011flay\u0131c\u0131lar\u0131na y\u00f6nelik t\u00fcketici \u015fikayetlerinde dikkat \u00e7ekici art\u0131\u015f ya\u015fand\u0131. \u015eikayetvar verilerine g\u00f6re, 2026\u2019n\u0131n ilk 7 ay\u0131nda internet hizmetleriyle ilgili toplam 78 bin 610 \u015fikayet<\/strong> kaydedildi.<\/p>\n

2025\u2019in ayn\u0131 d\u00f6neminde 67 bin 642 olan \u015fikayet say\u0131s\u0131, bu y\u0131l 10 bin 968 artarak y\u00fczde 16 y\u00fckseldi<\/strong>. B\u00f6ylece internet servis sa\u011flay\u0131c\u0131lar\u0131na y\u00f6nelik \u015fikayetler son 4 y\u0131l\u0131n en y\u00fcksek seviyesine ula\u015ft\u0131.<\/p>\n

Temmuzda \u015fikayetler y\u00fczde 36 artt\u0131<\/strong><\/p>\n

Ayl\u0131k veriler incelendi\u011finde en sert y\u00fckseli\u015f temmuz ay\u0131nda g\u00f6r\u00fcld\u00fc.<\/p>\n

Haziran 2026\u2019da 10 bin 656 olan \u015fikayet say\u0131s\u0131, temmuz ay\u0131nda y\u00fczde 36 art\u0131\u015fla 14 bin 498\u2019e<\/strong> \u00e7\u0131kt\u0131. Temmuz, ayn\u0131 zamanda 2026\u2019n\u0131n ilk 7 ay\u0131nda en fazla internet \u015fikayetinin kaydedildi\u011fi ay oldu.<\/p>\n

Ocak ay\u0131nda 13 bin 420 olarak ger\u00e7ekle\u015fen \u015fikayet say\u0131s\u0131 sonraki aylarda gerilerken, haziran ay\u0131ndan itibaren yeniden y\u00fckseli\u015fe ge\u00e7ti.<\/p>\n

Bir haftada 3 bin 448 \u015fikayet<\/strong><\/p>\n

\u0130nternet servis sa\u011flay\u0131c\u0131lar\u0131yla ilgili \u015fikayetlerde haftal\u0131k verilerde de art\u0131\u015f ya\u015fand\u0131.<\/p>\n

2026\u2019n\u0131n 31\u2019inci haftas\u0131nda platforma 3 bin 448 \u015fikayet<\/strong> ula\u015f\u0131rken, bu rakam bir \u00f6nceki haftaya g\u00f6re y\u00fczde 11 y\u00fckseldi.<\/p>\n

Son d\u00f6rt y\u0131l\u0131n en y\u00fcksek rakam\u0131<\/strong><\/p>\n

Y\u0131l\u0131n ilk 7 ayl\u0131k d\u00f6nemleri kar\u015f\u0131la\u015ft\u0131r\u0131ld\u0131\u011f\u0131nda internet servis sa\u011flay\u0131c\u0131lar\u0131na y\u00f6nelik \u015fikayet say\u0131lar\u0131 \u015f\u00f6yle ger\u00e7ekle\u015fti:<\/p>\n

\n
\n\n\n\n\n\n\n\n\n
Y\u0131l<\/th>\n\u015eikayet say\u0131s\u0131<\/th>\n<\/tr>\n<\/thead>\n
2023<\/td>\n49 bin 864<\/td>\n<\/tr>\n
2024<\/td>\n71 bin 34<\/td>\n<\/tr>\n
2025<\/td>\n67 bin 642<\/td>\n<\/tr>\n
2026<\/td>\n78 bin 610<\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n

2026 y\u0131l\u0131 rakam\u0131, 2023\u2019\u00fcn ayn\u0131 d\u00f6nemine g\u00f6re yakla\u015f\u0131k y\u00fczde 58 art\u0131\u015fa<\/strong> i\u015faret etti.<\/p>\n

En b\u00fcy\u00fck sorun g\u00fcnlerce s\u00fcren internet kesintileri<\/strong><\/p>\n

T\u00fcketicilerin en fazla \u015fikayet etti\u011fi konular\u0131n ba\u015f\u0131nda uzun s\u00fcre \u00e7\u00f6z\u00fclemeyen internet kesintileri geldi.<\/p>\n

\u015eikayetlerde ayr\u0131ca vaat edilen internet h\u0131z\u0131n\u0131n sa\u011flanmamas\u0131, s\u0131k s\u0131k ba\u011flant\u0131 kopmas\u0131, y\u00fcksek gecikme s\u00fcreleri, ar\u0131za kay\u0131tlar\u0131n\u0131n \u00e7\u00f6z\u00fcme ula\u015fmadan kapat\u0131lmas\u0131 ve m\u00fc\u015fteri hizmetlerine eri\u015fimde ya\u015fanan sorunlar \u00f6ne \u00e7\u0131kt\u0131.<\/p>\n

Fiber altyap\u0131 ve port yetersizli\u011fi, kurulum ve aktivasyon gecikmeleri ile ta\u015f\u0131nma sonras\u0131nda ya\u015fanan nakil sorunlar\u0131 da t\u00fcketicilerin s\u0131k dile getirdi\u011fi ba\u015fl\u0131klar aras\u0131nda yer ald\u0131.<\/p>\n

H\u0131z ve ba\u011flant\u0131 sorunlar\u0131 t\u00fcketiciyi ma\u011fdur ediyor<\/strong><\/p>\n

Platforma ula\u015fan ba\u015fvurularda t\u00fcketiciler, sat\u0131n ald\u0131klar\u0131 internet paketlerinde belirtilen h\u0131zlara ula\u015famad\u0131klar\u0131n\u0131 ve ba\u011flant\u0131n\u0131n s\u0131k s\u0131k kesildi\u011fini ifade ediyor.<\/p>\n

\u00d6rne\u011fin 50 Mbps (saniyede 50 megabit)<\/strong> internet hizmeti sat\u0131n alan baz\u0131 kullan\u0131c\u0131lar, uzun s\u00fcre devam eden h\u0131z d\u00fc\u015f\u00fc\u015fleri ve ba\u011flant\u0131 kopmalar\u0131 ya\u015fad\u0131klar\u0131n\u0131 belirtiyor.<\/p>\n

Baz\u0131 t\u00fcketiciler ise g\u00fcnlerce internet kullanamad\u0131klar\u0131 halde sorunun giderilmedi\u011finden ve destek birimlerinden yeterli geri d\u00f6n\u00fc\u015f alamad\u0131klar\u0131ndan \u015fikayet ediyor.<\/p>\n

M\u00fc\u015fteri hizmetlerine ula\u015famama da \u015fikayet konusu<\/strong><\/p>\n

Teknik problemlerin yan\u0131 s\u0131ra m\u00fc\u015fteri hizmetlerine eri\u015fimde ya\u015fanan s\u0131k\u0131nt\u0131lar da dikkat \u00e7ekiyor.<\/p>\n

T\u00fcketiciler, destek hatlar\u0131nda uzun s\u00fcre beklediklerini, temsilciye ba\u011flanamad\u0131klar\u0131n\u0131 ve ar\u0131za bildirimlerinin sonu\u00e7land\u0131r\u0131lmas\u0131nda gecikmeler ya\u015fand\u0131\u011f\u0131n\u0131 dile getiriyor.<\/p>\n

Nakil ve cayma bedeli sorunlar\u0131 da g\u00fcndemde<\/strong><\/p>\n

Adres de\u011fi\u015fikli\u011fi yapan abonelerin ya\u015fad\u0131\u011f\u0131 altyap\u0131 ve nakil problemleri de \u015fikayetler aras\u0131nda \u00f6nemli yer tutuyor.<\/p>\n

Baz\u0131 t\u00fcketiciler yeni adreslerinde altyap\u0131n\u0131n uygun oldu\u011fu bilgisi verilmesine ra\u011fmen hizmet alamad\u0131klar\u0131n\u0131, kullanamad\u0131klar\u0131 internet i\u00e7in fatura \u00f6demek zorunda kald\u0131klar\u0131n\u0131 veya \u00fccretsiz cayma taleplerinin kabul edilmedi\u011fini belirtiyor.<\/p>\n

Fatura ve taahh\u00fct \u015fikayetleri s\u00fcr\u00fcyor<\/strong><\/p>\n

\u0130nternet kullan\u0131c\u0131lar\u0131n\u0131n dile getirdi\u011fi di\u011fer sorunlar aras\u0131nda hatal\u0131 veya beklenenden y\u00fcksek faturalar ile taahh\u00fct, abonelik iptali ve cayma bedeli uygulamalar\u0131 bulunuyor.<\/p>\n

2026\u2019n\u0131n ilk 7 ay\u0131nda 78 bin 610\u2019a ula\u015fan \u015fikayet say\u0131s\u0131, internet ba\u011flant\u0131s\u0131n\u0131n g\u00fcnl\u00fck ya\u015fam\u0131n vazge\u00e7ilmez bir par\u00e7as\u0131 haline geldi\u011fi d\u00f6nemde hizmet kalitesi ve m\u00fc\u015fteri deste\u011fine ili\u015fkin sorunlar\u0131n t\u00fcketici g\u00fcndemindeki yerini korudu\u011funu ortaya koydu.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u0130nternet servis sa\u011flay\u0131c\u0131lar\u0131na y\u00f6nelik \u015fikayetler 2026\u2019n\u0131n ilk 7 ay\u0131nda ge\u00e7en y\u0131l\u0131n ayn\u0131 d\u00f6nemine g\u00f6re y\u00fczde 16 artarak 78 bin 610\u2019a y\u00fckseldi. En fazla \u015fikayet; g\u00fcnlerce s\u00fcren kesintiler, d\u00fc\u015f\u00fck h\u0131z, ba\u011flant\u0131 kopmalar\u0131 ve m\u00fc\u015fteri hizmetlerine ula\u015famama konular\u0131nda yap\u0131ld\u0131.<\/p>\n","protected":false},"author":14,"featured_media":42706,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[17],"tags":[13863,13860,13861,13859,13864,13862,75],"class_list":["post-42705","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-teknoloji","tag-internethizi","tag-internetkesintisi","tag-internetservissaglayicilari","tag-internetsikayetleri","tag-musterihizmetleri","tag-sikayetvar","tag-teknoloji"],"yoast_head":"\n\u0130nternet \u015fikayetlerinde son d\u00f6rt y\u0131l\u0131n zirvesi: 78 bin 610 ba\u015fvuru - Merceknet Haber<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.merceknet.com\/tr\/2026\/08\/10\/internet-sikayetlerinde-son-dort-yilin-zirvesi-78-bin-610-basvuru\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0130nternet \u015fikayetlerinde son d\u00f6rt y\u0131l\u0131n zirvesi: 78 bin 610 ba\u015fvuru - Merceknet Haber\" \/>\n<meta property=\"og:description\" content=\"\u0130nternet servis sa\u011flay\u0131c\u0131lar\u0131na y\u00f6nelik \u015fikayetler 2026\u2019n\u0131n ilk 7 ay\u0131nda ge\u00e7en y\u0131l\u0131n ayn\u0131 d\u00f6nemine g\u00f6re y\u00fczde 16 artarak 78 bin 610\u2019a y\u00fckseldi. 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