Ticaret Bakanl\u0131\u011f\u0131ndan yap\u0131lan a\u00e7\u0131klamada, t\u00fcketici hakem heyetlerinin, t\u00fcketiciler ile sat\u0131c\u0131 veya sa\u011flay\u0131c\u0131lar aras\u0131nda ya\u015fanan uyu\u015fmazl\u0131klarda yarg\u0131 d\u0131\u015f\u0131 \u00e7\u00f6z\u00fcm mercisi olarak hizmet verdi\u011fi an\u0131msat\u0131ld\u0131.<\/p>\n
T\u00fcketici uyu\u015fmazl\u0131klar\u0131n\u0131n adil, h\u0131zl\u0131 ve kolay \u015fekilde \u00e7\u00f6z\u00fcm\u00fcne olanak sa\u011flayan t\u00fcketici hakem heyetlerinin, yarg\u0131n\u0131n i\u015f y\u00fck\u00fcn\u00fc de \u00f6nemli \u00f6l\u00e7\u00fcde azaltt\u0131\u011f\u0131 kaydedilen a\u00e7\u0131klamada, \u015fu de\u011ferlendirmelerde bulunuldu:<\/p>\n
“Bug\u00fcne kadar yakla\u015f\u0131k 19,5 milyon t\u00fcketici uyu\u015fmazl\u0131\u011f\u0131 yarg\u0131ya intikal etmeden t\u00fcketici hakem heyetleri taraf\u0131ndan karara ba\u011flanm\u0131\u015ft\u0131r. T\u00fcketici hakem heyetleri, 2026’n\u0131n ilk 6 ay\u0131nda da yo\u011fun mesai yaparak t\u00fcketicilerimize hizmet vermi\u015ftir. Y\u0131l\u0131n ilk yar\u0131s\u0131nda t\u00fcketici hakem heyetlerine 481 bin 613 ba\u015fvuru yap\u0131lm\u0131\u015f ve 455 bin 500 ba\u015fvuru hakem heyetleri taraf\u0131ndan karara ba\u011flanm\u0131\u015ft\u0131r. Yap\u0131lan ba\u015fvurular\u0131n toplam parasal de\u011feri yakla\u015f\u0131k 8,5 milyar lirad\u0131r.”<\/p>\n
A\u00e7\u0131klamada, t\u00fcketicilerin, e-Devlet \u00fczerinde yer alan T\u00fcketici Bilgi Sistemi (T\u00dcB\u0130S) arac\u0131l\u0131\u011f\u0131yla kolay \u015fekilde hakem heyetlerine ba\u015fvuru yapabildi\u011fi belirtilerek, 6 ayda yap\u0131lan ba\u015fvurular\u0131n y\u00fczde 76,7’sinin e-Devlet arac\u0131l\u0131\u011f\u0131yla ger\u00e7ekle\u015ftirildi\u011fine ve elektronik ba\u015fvuru y\u00f6nteminin t\u00fcketiciler taraf\u0131ndan daha fazla tercih edildi\u011fine dikkat \u00e7ekildi.<\/p>\n
T\u00fcketici hakem heyetlerine y\u0131l\u0131n ilk 6 ay\u0131nda en fazla ba\u015fvuru yap\u0131lan ilk 5 ilin, 126 bin 319 ile \u0130stanbul, 50 bin 353 ile Ankara, 32 bin 507 ile \u0130zmir, 17 bin 399 ile Bursa ve 15 bin 893 ile Antalya oldu\u011fu bildirilen a\u00e7\u0131klamada, an az ba\u015fvurunun ise 305 ile Ardahan’dan geldi\u011fi aktar\u0131ld\u0131.<\/p>\n
A\u00e7\u0131klamada, il t\u00fcketici hakem heyetleri aras\u0131nda en fazla ba\u015fvurunun 12 bin 700 ile \u0130stanbul \u0130l T\u00fcketici Hakem Heyeti Ba\u015fkanl\u0131\u011f\u0131na, il\u00e7e t\u00fcketici hakem heyetleri aras\u0131nda en fazla ba\u015fvurunun 8 bin 94 ile Ankara \u00c7ankaya \u0130l\u00e7e T\u00fcketici Hakem Heyeti Ba\u015fkanl\u0131\u011f\u0131na yap\u0131ld\u0131\u011f\u0131 ifade edildi.<\/p>\n
Hakem heyetlerine yap\u0131lan ba\u015fvurular\u0131n yakla\u015f\u0131k y\u00fczde 35’inin ay\u0131pl\u0131 mal, y\u00fczde 29’unun da ay\u0131pl\u0131 hizmet \u015fikayetlerine y\u00f6nelik oldu\u011fu belirtilen a\u00e7\u0131klamada, \u015fu bilgiler payla\u015f\u0131ld\u0131:<\/p>\n
“\u00dcr\u00fcn baz\u0131nda bak\u0131ld\u0131\u011f\u0131nda, en \u00e7ok \u015fikayete konu olan ayakkab\u0131, k\u0131yafet ve tekstil \u00fcr\u00fcnlerine y\u00f6nelik ba\u015fvurular, toplam ba\u015fvurular\u0131n yakla\u015f\u0131k y\u00fczde 18’ini olu\u015fturdu. Bununla birlikte, dayan\u0131kl\u0131 t\u00fcketim mallar\u0131 ve ev elektroni\u011fi \u00fcr\u00fcnleri y\u00fczde 15,13, ileti\u015fim aboneli\u011fi y\u00fczde 6,26, kredi kartlar\u0131 y\u00fczde 5,37 ve sa\u011fl\u0131k hizmetleri y\u00fczde 3,92 oranlar\u0131yla \u00f6ne \u00e7\u0131kt\u0131. e-Ticaret al\u0131\u015fveri\u015flerine (mesafeli s\u00f6zle\u015fmelere) ili\u015fkin ba\u015fvurular\u0131n oran\u0131 ise y\u00fczde 5,38 oldu.”<\/p>\n
Sekt\u00f6rel bazda bak\u0131ld\u0131\u011f\u0131nda da en \u00e7ok ba\u015fvurunun 249 bin 240 ve 51,75 oran\u0131yla perakende ticaret sekt\u00f6r\u00fcne ili\u015fkin uyu\u015fmazl\u0131klara y\u00f6nelik oldu\u011fu aktar\u0131lan a\u00e7\u0131klamada, \u015funlar kaydedildi:<\/p>\n
“Ard\u0131ndan, 49 bin 501 ba\u015fvuru ve y\u00fczde 10,27 oran\u0131yla finansal hizmetler sekt\u00f6r\u00fc, 43 bin 311 ba\u015fvuru ve y\u00fczde 9 oran\u0131yla abonelik hizmetleri sekt\u00f6r\u00fc uyu\u015fmazl\u0131klar\u0131 geldi. Bakanl\u0131\u011f\u0131m\u0131z ve t\u00fcketici hakem heyetlerimiz, t\u00fcketicilerin ekonomik \u00e7\u0131karlar\u0131n\u0131n korunmas\u0131 i\u00e7in \u00e7al\u0131\u015fmalar\u0131na kararl\u0131l\u0131kla devam etmektedir. Vatanda\u015flar\u0131m\u0131z, yasal haklar\u0131 ve \u015fikayetlerine ili\u015fkin \u00e7\u00f6z\u00fcm yollar\u0131yla ilgili olarak ‘https:\/\/tuketici.ticaret.gov.tr\/yayinlar\/tuketici-bilgi-rehberi’ adresinde yer alan t\u00fcketici rehberinin ilgili b\u00f6l\u00fcmlerinden detayl\u0131 bilgilere ula\u015fabilir.”<\/p>\n","protected":false},"excerpt":{"rendered":"
T\u00fcketici hakem heyetlerine y\u0131l\u0131n ilk 6 ay\u0131nda yakla\u015f\u0131k 8,5 milyar lira de\u011ferinde 481 bin 613 ba\u015fvuru yap\u0131l\u0131rken, bunlar\u0131n 455 bin 500’\u00fc sonu\u00e7land\u0131r\u0131ld\u0131.<\/p>\n","protected":false},"author":6,"featured_media":38742,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[12030,3477,12918],"class_list":["post-38741","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi","tag-basvuru","tag-ticaret-bakanligi","tag-tuketici-hakem-heyeti"],"yoast_head":"\n